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Shipping & Receiving Policy

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Shipping Overview

For accurate delivery estimates, we provide the time-frame it takes for your order to be filled before the order ships. Please review each item’s stock status and ships-within time on the item page or in your shopping cart.

All orders are processed Monday through Friday. We strive to ship your items as fast as possible, so your order may ship sooner than estimated, and you may receive multiple deliveries. Tracking will be sent to the provided email address.

We reserve the right to choose which freightway carries your shipment. We don’t, however, control the shipping companies themselves (whether it’s a standard courier or a freight carrier — more on that last one in a minute). Once a shipment is in the hands of the delivery company, we can’t change shipping addresses or arrange for delivery to happen on a certain day. We can provide approximate delivery times, but that’s only based upon the information the delivery company makes available to us. That being said, we’re still standing by at 1-844-986-4521 to help in the event there’s an issue with your delivery.

Item Availability

On each item’s page, you will see the “Ships Within” time above the “Add to Cart” button. You will notice that some items are labeled differently. Any time you see these labels next to the “Ships Within” time, that indicates a specialty product.
Below is a breakdown of the various product terms you may see:

- Custom-Made The product will be fabricated to your exact and unique specifications. These products are final sale – they are unable to be cancelled or returned once the order is placed.
- Made-to-Order Once you place the order, fabrication will begin. These products are final sale, they are unable to be cancelled or returned once the order is placed.
- Special Order The product is not a stock item, but able to be ordered from the manufacturer. These items generally take longer to fulfill than stock items.
- Backorder This product is currently not available, but it will arrive back in stock soon.

Ground Shipments

Most ground shipments will be fulfilled through FedEx or UPS and will not require a signature. This is what you can expect once the order ships:
- Standard: 3-5 business days
- 3-Day: Delivery in 3 days, once the item ships
- 2-Day: Delivery in 2 days, once the item ships
- Next-Day: Delivery the next day

Please Note: This does not include the time it takes to fill the order. Expedited shipments are delivered on weekdays only. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control.

Freight Shipments

Items that are too large or delicate to ship by standard ground carrier are required to ship freight. Freight carriers are specially trained to handle oversized and fragile items safely, for better delivery service. Here’s what to expect from the freight shipping process:

Shipping Costs

We pay most shipping costs for delivery to our customers. Here is a breakdown of what you can expect:
Please Note: Shipping is not available to P.O. Boxes or Military APOs.

Please Note: Shipping is not available to P.O. Boxes or Military APOs.

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